Support Resources On
The Web
| Source | Updated |
| Frequently Asked Questions (FAQ) | 1/11/2001 |
| Help Files | 1/11/2001 |
| Tutorial | 1/11/2001 |
These may also be downloaded. Questions? Problems? Fill out our Problem Report Form
Support Resources for Registered Users
Registered users are entitled to priority support. We try and respond within one business day. Problem Report Form.
|
How |
Contact |
By E-Mail |
support@problematics.com |
By Mail |
Problematics 1000 Banbury Court Napa, CA 94558-4354 |
By Phone |
(707) 226-5102 |
Sales Information
If you would like to register your product, inquire about pricing, discounts or institutional sales, please contact any of the above resources or e-mail us at sales@problematics.com
Support for unregistered users
We provide support for unregistered users only by e-mail. We try and respond to unregistered users within two business days. Please use the Problem Report Form
| How | Contact |
| By E-Mail | support@problematics.com |
Problem Report Form
Copy the form below into your email and fill out.
Include as an attachment, a screen snapshot
of the error or problem.
| Problem Report | |
| Your Name | Date: ___ /___ /____ |
| Phone # | |
| Country/Time Zone | |
| Your E-Mail Address | |
| PSM Version (name or #) | |
| Operating System Name/Version | [ ] Win ___ [ ]
NT __.____ [ ] Win 2000 [ ] Win XP |
| Description of Problem Be lavish. What were you doing, what messages or prompts did you receive? From the attached screen shot what should we notice? |
Getting a screen shot for support:
1. To get a screen snapshot of the application press ALT+Print_SCRN
key.
2. This places the graphic of the window on the clipboard.
3. From there you can paste it into WordPad or Paint
(both come with all windows versions) and then save it to a file you
can then attach to your e-mail.
© 1995-2008 Problematics
Contact us via email at: sales@problematics.com